PRIVACY POLICY
If you are under 16 please read this instead.
This Privacy Policy explains what personal information we hold about you, how we obtain or receive it, and how we use and may share information about you. It relates to any personal information:
- we collect from you (as detailed further in ‘Information We Collect About You’ and ‘Information We Collect Automatically’ below);
- you provide to us (as detailed further in ‘Information We Receive Directly From You’ below); or
- is provided to us from other sources (as detailed further in ‘Information Received from Other Sources’ below).
This Privacy Policy should be read together with our Cookies Policy, Terms and Conditions, and Terms for Contributions.
There may be other privacy policies or terms and conditions that apply to certain services we provide or promotions/competitions we run. Please always read these when you register for these services or participate in these promotions.
The Websites (as defined below) may, from time to time, contain links to websites owned and/or controlled by third parties, or third party websites may link to our Websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control those third party websites, are not responsible for their compliance with data protection laws, and you should carefully consider the privacy practices of these third parties. This Privacy Policy does not apply to jamieoliver.com, jamieolivergroup.com, any Jamie Oliver restaurants, or social media pages and accounts using the name Jamie Oliver, except those expressly referred to herein.
Who we are
When you visit our Websites, use our services or products, or interact with us via our Social Media Pages or otherwise provide information to us, Recipease Limited (‘us’, ‘our’ and ‘we’) is a ‘data controller’ and gathers and uses certain personal information about you (known under data protection laws as ‘personal data’). When we do so we are regulated under the EU General Data Protection Regulation, the UK Data Protection Act 2018 and local applicable laws. Recipease Limited is a registered data controller with registration number Z1373643.
Other companies might provide Jamie Oliver branded products or services. Please make sure you always check their privacy policies so you know who uses your personal data and how they will use your personal information.
Information we collect about you
We may collect personal information from you via:
- our Websites: www.jamieolivercookeryschool.com and any other websites that are owned and operated by Recipease Limited;
- our Social Media Pages: social media pages and accounts under the name of “The Jamie Oliver Cookery School”
- our Services: our Jamie Oliver Cookery School services and any other services that are described in this Privacy Policy.
The table set out under the section ‘More about the information we collect and hold’ at the bottom of this Policy sets out in detail the types of personal information we collect and hold about you, and the sources of that personal information.
Information we receive directly from you
Whenever you interact with us directly, we receive information from you, for example when you:
- book a cooking lesson at The Jamie Oliver Cookery School or buy our products on our Websites or by telephone.
- purchase a voucher for a cooking lesson at The Jamie Oliver Cookery School or a product on our Websites or by telephone.
- attend a cooking lesson at The Jamie Oliver Cookery School
- provide feedback to us or complete a survey about The Jamie Oliver Cookery School
- contact us, for example via the contact form on our Websites, social media, phone, email or by letter
- sign up to receive any of our email newsletters and marketing
- enter any competitions or prize draws we run
- submit content to us, for example if you post a selfie and use one of our hashtags on your public social media account in response to one of our competitions (please also read our Terms for Contributions)
The table set out under the section ‘More about the information we collect and hold’ at the bottom of this Policy sets out in detail the types of information we receive from and hold about you.
Information received from other sources
Sometimes we also obtain information about you from other sources, for example when you:
- purchase a voucher, cooking lesson or products on our Website – we receive information from our payment gateway Stripe and from Fareharbor B.V, based outside the UK, which hosts the website located at www.jamieolivercookeryschool.com.
- complete one of our surveys – we receive your answers and any personal information you provide within your answers from Survey Monkey
For more details about the types of information we receive from these and other sources, including where it is held and where it came from, see the table under the section ‘More about the information we collect and hold’ at the bottom of this policy.
Information we collect automatically
When you access and browse any of our Websites or use our services, we collect information about your usage, location and activity on our Websites or services using certain technologies, such as cookies and web beacons. Depending on the cookie settings in your browser and the cookie preferences you set when you first access our Websites, our third-party service providers and/or partners may also place view, edit, or set their own cookies. To find out more about cookies, including how we use them and what choices are available to you, please refer to our Cookies Policy.
Why and how we use your personal information
Generally, the reasons we use your personal information and the legal bases on which we rely in each instance where we collect and use your personal information, are:
- to fulfil and enforce our Terms and Conditions, Terms for Contributions and any other contract we have with you including to enable you to partake in our prize promotions/competitions.
- where you have consented to our use of your personal information, which, for newsletters and marketing you may revoke at any time by clicking the ‘Unsubscribe’ option at the bottom of our emails – if you’re having any issues unsubscribing please email [email protected]
- as necessary for our (or others’) legitimate interests – including our interests in providing safe Websites, products and services, fraud detection, personalising your experience using our products and services, knowing how customers use our Website, services and products, keeping our Websites, products and services updated and relevant, to maintain and improve our services, products and our Websites’ infrastructure, and developing our business and informing our marketing strategy – but only if these are not overridden by your interests, rights or freedoms.
We’ve outlined in more detail in the table below and in our Cookies Policy, what categories of personal information we collect about you, why each category of personal information we collect from you is required for us to be able to perform the purpose to which it relates (including the legal basis on which we rely) and the ways in which we use it. We seek to ensure that our information collection and processing is always proportionate to the purpose we need to achieve. We will inform you, at the point of collecting information from you, whether you are required to provide the information to us or not. We will notify you of any changes to the information we collect from you or to the purposes for which we collect and process it.
Who we share your personal information with
With other Jamie Oliver Companies
We routinely share infrastructure, resources and technology with any member of our company group, our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006 (UK), including Jamie Oliver Limited, Jamie Oliver Productions Limited, Jamie’s Italian International Limited and Jamie Oliver Licensing Limited (‘Jamie Oliver Companies’). This means any personal information we hold about you may be shared with these companies. This helps us provide you with a relevant, and consistent experience across all Jamie Oliver platforms. We may also share your personal information with Jamie Oliver Companies, for example, if we receive an enquiry from you about a Jamie Oliver restaurant we may pass it on to Jamie’s Italian International Limited and you may be contacted by one of their employees directly. All Jamie Oliver Companies are located in the United Kingdom.
With third-parties
We work with vendors, suppliers and other companies who help us support our business, and help us provide and improve our products and services (including our Websites), for example, by providing technical infrastructure, assisting us to send our marketing and newsletters to customers who have consented to receive same, analysing how our Websites and services are used, providing customer service, facilitating payments, conducting surveys or providing fraud detection service. We may also need to share personal information with other parties, such as external contractors and our professional advisers and potential purchasers of some or all of our business or on a restructuring.
Usually, information will be anonymised but this may not always be possible. Sometimes, these third parties may need to have access to your personal information to provide us with services or to provide services on our behalf. We may also be required to share some personal information as required to comply with the law. In the table under the section ‘More about the information we collect and hold’ at the bottom of this policy and the paragraphs below we name third parties (or where this is not possible, name the categories of third parties) with whom the information we collect and hold about you may be shared.
We contractually bind all third parties with whom we share personal information to keep your information confidential and to use it only for the purpose of providing their services and pursuant to the applicable privacy legislation in the EU. Some of these third-party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal information when this occurs, see the section about ‘Transfer of your information out of the EEA’ below.
Other companies, including Jamie Oliver Companies, might sell Jamie Oliver branded products or provide Jamie Oliver related services under licence. Please make sure you always check the privacy policy of the websites you use so you know who runs the website and how they will use your personal information.
How long your personal information will be kept
We will keep your personal information while we are providing any services to you (including any marketing or newsletter services). Thereafter, we will keep your personal information for as long as is necessary:
- to respond to any questions, complaints or claims made by you or on your behalf
- to show that we treated you fairly
- to keep records required by law
We will not retain your personal information for longer than necessary for the purposes set out in this policy and we will delete or anonymise your personal information when it is no longer necessary to retain it. Different retention periods apply for different types of personal information. If you require further details, please see below ‘How to contact us’.
Transfer of your information outside the EEA
To deliver the Websites and our Services to you, it is sometimes necessary for us to share your personal information outside the European Economic Area (EEA), eg:
- with your and our suppliers or service providers located outside the EEA
- if you are based outside the EEA
These transfers are subject to special rules under European and UK data protection laws. Prior to permitting such transfers, we ensure all personal information transferred will be kept secure. Our standard practice is to use standard data protection model contract clauses that have been approved by the European Commission (as permitted under Article 46(2) of the General Data Protection Regulation) or to only transfer your data to companies that are registered with the Privacy Shield (for transfers to the USA). If you would like further information please see ‘How to contact us’ below.
Your rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, you have the right to access your personal information, require that we rectify any errors in the data that we hold, and/or request that we erase your personal information subject to certain limitations. In some circumstances, you can also require that we restrict the way we process your personal information, object to our processing of your personal information or request a copy of your personal information for the purposes of transmitting elsewhere. Where we have requested and obtained your consent to process particular information, you may withdraw that consent at any time (which you may do by contacting us – see ‘How to contact us’ below). However if we do not hold all the data we need to administer contracts, orders or competitions you entered into (situations which are set out in the table under the section ‘More about the information we collect and hold’ at the bottom of this Policy), we may not be able to provide you with these benefits any longer.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please send your request to us via this form or write to us at “Data Protection Officer, Benwell House, 15-21 Benwell Road, London, England” and:
- let us have enough information to identify you (e.g. your full name and contact details – including your email address); and
- let us know what right you want to exercise and the information to which your request relates (e.g. details of the specific information you require and any relevant dates).
Please note that we may ask you to provide proof of identity when considering your request.
If your request relates to unsubscribing from our newsletters or marketing, you can click the ‘Unsubscribe’ option at the bottom of our emails. If you’re having any issues unsubscribing please email [email protected]. Please note that it may take up to 14 days for your request to be fulfilled and you may continue to receive our emails during this period.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being used, destroyed, lost, altered, disclosed or accessed either accidentally or without authorisation. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner, where permitted by law and are subject to a duty of confidentiality. We continually test our systems to make sure the level of security matches any risk and we run regular security tests by ISO 27001 certified partners. Our website uses HTTPS which means that all data transferred from your web browser to our servers is encrypted. Our data servers are located in the United Kingdom. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
For detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online risks, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your personal information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
Changes to this Privacy Policy
This Privacy Policy was last updated on 20 January 2021. We may vary this Privacy Policy from time to time. When we do we will we will post the changes on the Website. Where the changes are significant, we will inform all our current customers or subscribers by email. Where required by law, will we obtain your consent to make these changes.
How to contact us
If you have any questions about this Privacy Policy or the information we hold about you, please contact by either:
using this form; or writing to us at Benwell House, 15-21 Benwell Road, London, England, N7 7BL
Do you need extra help?
If you have difficulty reading the Table and/or would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).
More about the information we collect and hold
| The information we collect | How we collect the information | Why we collect the information | How we use and may share the information |
|---|---|---|---|
Information when you are registered for a cookery school lesson (including if you use a voucher to sign up, and/or if you purchase products as part of the booking process), attend, change or cancel a cooking lesson:
|
From Fareharbor B.V which hosts the website located at www.jamieolivercookeryschool.com when you or the individual or company book a cooking lesson on your behalf
From you, or the individual or company that booked a cooking lesson on your behalf, when you attend the cooking lesson From Stripe, our payment gateway. |
Performance of a contract with you For our legitimate interests (to provide our services and products to customers, understand who our customers are and tailor our products and services to suit them) Legal obligation to comply with health and safety laws. Consent where you provide health data to us (e.g. information about your allergies) |
We use this information to confirm your booking with you, provide you with the cooking lesson you booked and any products you purchased, identify you when you attend the cooking lesson, communicate information about a future cooking lesson to you, and communicate with you if you request any changes or a cancellation, or in the very unlikely event that we have to make changes to a cooking lesson. We require your allergy and dietary requirements to tailor a lesson to you, ensure a safe environment at a cooking lesson, and comply with our health and safety obligations. We require your ID card to ensure that we comply with the law when serving alcohol. We allow you to provide voluntary information about any other requirements you may have (for example, accessibility requirements). We also use this information to better understand who our customers are and tailor our products and services to suit them. Our payments are facilitated by Stripe Inc., which is located in the USA and has operations globally. Accordingly, your information will be transferred to other countries including the USA. Stripe Inc. has certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Framework. Its Privacy Policy is available here. If your cookery class includes a voucher for the cost of ingredients, your name and email address will be provided to Tesco so they can issue you with that voucher. Its Privacy Policy is available here. |
Information you provide when you purchase a voucher for the Jamie Oliver Cookery School:
|
From Fareharbor B.V which hosts the website located at www.jamieolivercookeryschool.com when you, or an individual on your behalf, purchase a voucher for the
Jamie Oliver Cookery School |
Performance of a contract with you Necessary for our legitimate interests (to provide our services and products to customers) |
We use this information to issue the voucher to you (or to the recipient) and enable you to redeem the voucher. |
Information you provide if you sign up to receive any of our marketing or newsletters:
|
From you | Consent Necessary to comply with a legal obligation Necessary for our legitimate interests (to promote our products and services, and connect with our customers) |
To promote our products and services and deliver you the marketing communications you’re subscribed to. To unsubscribe you if request us to. To manage our relationship with you, including to let you know about changes to our policies and terms. In order to send our marketing or newsletters to you, we share this information with CRM providers who are located in the UK. |
| Information you provide us if you choose to respond to our request for feedback on a cooking lesson. | From you | Consent Necessary for our legitimate interests (to obtain customer feedback, and tailor and improve our products and services) |
We may receive feedback from you at a cooking lesson, and we may use the email address you provided when you signed up for a cooking lesson to request feedback from you after that lesson. You may voluntarily provide us with additional information that we have not specifically requested. We use this information to provide customer service, resolve any issues that may have arisen, tailor our products and services to our customers, and improve and develop our products and services. |
| Photographs or videos we take during cookery lessons, community programmes or other activities, or photographs or videos you send us | We take the photographs or videos ourselves but only with your prior consent.
From you |
Consent | With your consent, we may take, or receive from you, photographs or videos of you and use them to research and market our products and services (including on our Websites, Social Media Pages and in our newsletters), and share with Jamie Oliver Companies. |
Information you provide when you partake in one of our prize draws/competitions:
|
From you From any social media platform you use to enter |
Performance of a contract with you (the terms applicable to the prize draw/competition) Necessary for our legitimate interests (to develop our business and inform our marketing strategy) |
To enable you to partake in a prize draw or competition and to communicate with you if you win. We may use and re-publish personal information as part of our campaigns or to announce the winners on social media. Please see our Terms for Contributions and refer to the Terms and Conditions specific to the competition/prize draw. |
| Information provided when you complete one of our surveys | From Survey Monkey (a third party survey platform) – if you respond to one of our surveys via Survey Monkey | Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) | To collect feedback and suggestions from our customers and to better understand our customers. Our surveys are powered by SurveyMonkey Inc., which is located in the USA. Accordingly, your information will be transferred to the USA. SurveyMonkey Inc. has certified its compliance with the EU-U.S. Privacy Shield Framework. Its Privacy Policy is available here |
| Information you include in an enquiry or feedback | From ZenDesk – If you contact us by using the “Contact” form on our Websites or by sending us an email. From you, if you contact us in person, on social media, by email or by post. From a social media platform if you use that to contact us |
Necessary for our legitimate interests (to respond to customers enquiries about our products and services, improve our products and services) | To allow you to contact us with and to respond to your enquiry and collect feedback. May be shared with Jamie Oliver Companies (as defined above). May be shared with our third party licensees (and you may be contacted directly by them) our licensees are currently based in the EEA and Brazil. ZenDesk Inc. powers our ‘Contact’ form. It is based in the USA and may transfer you personal information outside the EEA. When doing so, it relies on binding corporate rules (BCR) approved by the European data protection authorities or on other lawful measures, such as the EU standard contractual clauses or the Privacy Shield Framework – see its Privacy Policy. |
| Information shared and made publicly accessible by you when you comment on content on our Social Media Pages, tag our Social Media Pages or otherwise share your social media content to us. When you do this we do not receive any personal information other than that made available to us by commenting, tagging or sharing (including, if applicable, your social media handle and profile photograph). |
From you From any social media platform you use |
Necessary for our legitimate interests (to view and respond to customers comments and feedback about our products and services, to see how our customers use our products and services) | We may use and re-publish personal information and content made publicly available to us. Please refer to the privacy policies of the social media platforms you use and see our Terms for Contributions. |
| If you visit our offices at Benwell House: CCTV footage, records of visitor name and company, and records of use of security passes. If you visit our cookery school site: CCTV footage. |
From physical and system security technology | To comply with our legal obligations For our legitimate interests (to manage and administer our business safely and effectively) |
We share this information with service providers who support our business, such as by providing CCTV technology, security passes and sign-in services. We may also share this information if we are requested to provide CCTV images of you or any other personal information relating to you by police or any other government authority investigating suspected illegal activities. |
| The Information collected by a third party hosting the Jamie Oliver Cookery School website |
| The information we collect | How we collect the information | Why we collect the information | How we use and may share the information |
Information when you are registered for a cookery school lesson (including if you use a voucher to sign up, and/or if you purchase products as part of the booking process), attend, change or cancel a cooking lesson:
|
From you or the individual or company booking a cooking lesson on your behalf From Stripe, our payment gateway. |
Performance of a contract with you For our legitimate interests (to provide our services and products to customers, understand who our customers are and tailor our products and services to suit them) Legal obligation to comply with health and safety laws. Consent where you provide health data to us (e.g. information about your allergies) |
We use this information to confirm your booking with you, provide you with the cooking lesson you booked and any products you purchased, identify you when you attend the cooking lesson, communicate information about a future cooking lesson to you, and communicate with you if you request any changes or a cancellation, or in the very unlikely event that we have to make changes to a cooking lesson. We require your allergy and dietary requirements to tailor a lesson to you, ensure a safe environment at a cooking lesson, and comply with our health and safety obligations. We require your ID card to ensure that we comply with the law when serving alcohol. We allow you to provide voluntary information about any other requirements you may have (for example, accessibility requirements). We also use this information to better understand who our customers are and tailor our products and services to suit them. Our payments are facilitated by Stripe Inc., which is located in the USA and has operations globally. Accordingly, your information will be transferred to other countries including the USA. Stripe Inc. has certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield Framework. Its Privacy Policy is available here. If your cookery class includes a voucher for the cost of ingredients, your name and email address will be provided to Tesco so they can issue you with that voucher. Its Privacy Policy is available here. |
Information you provide when you purchase a voucher for the Jamie Oliver Cookery School:
|
From you or the individual purchasing a voucher for you | Performance of a contract with you Necessary for our legitimate interests (to provide our services and products to customers) |
We use this information to issue the voucher to you (or to the recipient) and enable you to redeem the voucher. |
Information you provide if you sign up to receive any of our marketing or newsletters:
|
From you | Consent Necessary to comply with a legal obligation Necessary for our legitimate interests (to promote our products and services, and connect with our customers) |
To promote our products and services and deliver you the marketing communications you’re subscribed to. To unsubscribe you if request us to. To manage our relationship with you, including to let you know about changes to our policies and terms. In order to send our marketing or newsletters to you, we share this information with CRM providers who are located in the UK. |
| Information you provide us if you choose to respond to our request for feedback on a cooking lesson. | From you | Consent Necessary for our legitimate interests (to obtain customer feedback, and tailor and improve our products and services) |
We may receive feedback from you at a cooking lesson, and we may use the email address you provided when you signed up for a cooking lesson to request feedback from you after that lesson. You may voluntarily provide us with additional information that we have not specifically requested. We use this information to provide customer service, resolve any issues that may have arisen, tailor our products and services to our customers, and improve and develop our products and services. |
| Photographs or videos we take during cookery lessons, community programmes or other activities, or photographs or videos you send us | We take the photographs or videos ourselves but only with your prior consent.
From you |
Consent | With your consent, we may take, or receive from you, photographs or videos of you and use them to research and market our products and services (including on our Websites, Social Media Pages and in our newsletters), and share with Jamie Oliver Companies. |
Information you provide when you partake in one of our prize draws/competitions:
|
From you From any social media platform you use to enter |
Performance of a contract with you (the terms applicable to the prize draw/competition) Necessary for our legitimate interests (to develop our business and inform our marketing strategy) |
To enable you to partake in a prize draw or competition and to communicate with you if you win. We may use and re-publish personal information as part of our campaigns or to announce the winners on social media. Please see our Terms for Contributions and refer to the Terms and Conditions specific to the competition/prize draw. |
| Information provided when you complete one of our surveys | From Survey Monkey (a third party survey platform) – if you respond to one of our surveys via Survey Monkey | Necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) | To collect feedback and suggestions from our customers and to better understand our customers. Our surveys are powered by SurveyMonkey Inc., which is located in the USA. Accordingly, your information will be transferred to the USA. SurveyMonkey Inc. has certified its compliance with the EU-U.S. Privacy Shield Framework. Its Privacy Policy is available here |
| Information you include in an enquiry or feedback | From ZenDesk – If you contact us by using the “Contact” form on our Websites or by sending us an email. From you, if you contact us in person, on social media, by email or by post. From a social media platform if you use that to contact us |
Necessary for our legitimate interests (to respond to customers enquiries about our products and services, improve our products and services) | To allow you to contact us with and to respond to your enquiry and collect feedback. May be shared with Jamie Oliver Companies (as defined above). May be shared with our third party licensees (and you may be contacted directly by them) our licensees are currently based in the EEA and Brazil. ZenDesk Inc. powers our ‘Contact’ form. It is based in the USA and may transfer you personal information outside the EEA. When doing so, it relies on binding corporate rules (BCR) approved by the European data protection authorities or on other lawful measures, such as the EU standard contractual clauses or the Privacy Shield Framework – see its Privacy Policy. |
| Information shared and made publicly accessible by you when you comment on content on our Social Media Pages, tag our Social Media Pages or otherwise share your social media content to us. When you do this we do not receive any personal information other than that made available to us by commenting, tagging or sharing (including, if applicable, your social media handle and profile photograph). |
From you From any social media platform you use |
Necessary for our legitimate interests (to view and respond to customers comments and feedback about our products and services, to see how our customers use our products and services) | We may use and re-publish personal information and content made publicly available to us. Please refer to the privacy policies of the social media platforms you use and see our Terms for Contributions. |
| If you visit our offices at Benwell House: CCTV footage, records of visitor name and company, and records of use of security passes. If you visit our cookery school site: CCTV footage. |
From physical and system security technology | To comply with our legal obligations For our legitimate interests (to manage and administer our business safely and effectively) |
We share this information with service providers who support our business, such as by providing CCTV technology, security passes and sign-in services. We may also share this information if we are requested to provide CCTV images of you or any other personal information relating to you by police or any other government authority investigating suspected illegal activities. |